CX Academy – Customer Experience 101
CX Academy is an industry-leading online course that teaches you everything you need take your first steps in becoming a CX superstar.
In this course you will learn how to create the happiest customers in the world. Take the skills you’ve learned in Introduction to CX and and become a certified CX pro. This course covers the basics of building a winning customer experience strategy – from planning to implementation.
This course is to cover the basic knowledge and certification in CX.
What You’ll Learn In Customer Experience 101
- Course overview and rules
- Introduction & Learning goals
- Lesson 1 Why Is CX So Important
- Lesson 2 – How To Create The Happiest Customers In The World
- Lesson 3 – How To Create And Manage An Effective CX Program
- Creating your Feedbackly account
- LAB 1 – Creating your first survey
- Lesson 4 – What is a Customer Journey
- LAB 2 – Mapping your Customer Journey
- Lesson 5 – How to Measure CX Success
- LAB 3 – Analyzing your CX Data
- LAB 4 – Closing the loop
- Lesson 6 – How to Create an Effective Employee Experience (EX) Program
- Lesson 7 – The Return on Investment (ROI) of Customer Experience
- Lesson 8 – The Future of Customer Experience
- Extra lecture Covid 19
- Course extra – The impact of Covid-19 to CX
- Course extra – Practical cases
More courses from the same author: CX Academy
Be the first to review “CX Academy – Customer Experience 101”
You must be logged in to post a review.
When will I receive my course?
You will receive a link to download your course immediately or within 1 to 21 days. It depends on the product you buy, so please read the short description of the product carefully before making a purchase.
How is my course delivered?
We share courses through Google Drive, so once your order is complete, you'll receive an invitation to view the course in your email.
To avoid any delay in delivery, please provide an Gmail and enter your email address correctly in the Checkout Page.
In case you submit a wrong email address, please contact us to resend the course to the correct email.
How do I check status of my order?
Please log in to Courseforjob account then go to Order Page. You will find all your orders includes number, date, status and total price.
If the status is Processing: Your course is being uploaded. Please be patient and wait for us to complete your order. If your order has multiple courses and one of them has not been updated with the download link, the status of the order is also Processing.
If the status is Completed: Your course is ready for immediate download. Click "VIEW" to view details and download the course.
Where can I find my course?
Once your order is complete, a link to download the course will automatically be sent to your email.
You can also get the download link by logging into your Courseforjob account then going to Downloads Page.
Related products
Admin & Customer Support
Admin & Customer Support
Admin & Customer Support
Admin & Customer Support
Sales & Marketing
Admin & Customer Support
Admin & Customer Support
Corporate Finance Institute – Advanced Excel Formulas and Functions
Admin & Customer Support
Reviews
There are no reviews yet.